Less manual work, better service.
CRM, customer service tooling, automation and AI.
What's included
CRM & lifecycle
Welcome, abandonment, post-purchase and win-back journeys.
Customer service
Zendesk set-up: routing, macros, help centre and reporting.
Chatbots & AI
Assistants that answer common questions and hand over to a person when needed.
Workflow automation
Automate manual tasks with tools like n8n, Zapier and Make.
Integrations
Connect your store, CRM, helpdesk and data.
Process mapping
Map how work happens before automating it.
How it works
Map
Understand current journeys, tools and manual work.
Prioritise
Pick the automations with the best payback.
Build
Configure, integrate and test.
Improve
Measure and refine.
Questions
Won't a chatbot frustrate customers?
Assistants are set up for simple, common questions, with an easy hand-over to a person for everything else.
Do you recommend tools or build the solution?
Both: recommend the right tools, then configure and build the workflows.
What about data security?
Tools are set up to handle customer data in line with UK GDPR.